Responsible Gaming at Aureon

Welcome to Aureon, where your safety and enjoyment are our top priorities. Gambling should be a fun and entertaining activity, but we recognise that for some, it can become a problem. As a licensed operator regulated by the UK Gambling Commission, we are committed to promoting responsible gaming and providing you with the tools and support necessary to maintain control over your play.

Our Responsible Gaming Tools

To help you manage your gambling activity responsibly, Aureon offers a comprehensive range of features that you can adjust at any time through your account settings:

Deposit Limits: Set daily, weekly, or monthly limits on how much money you can add to your account to control your spending.
Stake and Loss Limits: Define maximum stakes and total losses within a chosen period to keep your betting within your budget.
Session Time Limits: Choose how long you wish to play before being automatically logged out to prevent extended gambling sessions.
Time-Out / Self-Exclusion: Temporarily restrict your access for a minimum of 24 hours up to 6 months, or longer if required, to take a break from gambling.
Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account at any time.

All these settings are designed to empower you to play within your means and maintain control over your gambling habits.

Recognising the Signs of Problem Gambling

Gambling should always be a source of enjoyment. However, if you notice any of the following behaviours, it may be time to seek help:

Gambling to recover previous losses or as a way to earn money.
Borrowing money or selling possessions to fund gambling.
Spending more time or money on gambling than you intended.
Neglecting work, family, or social commitments due to gambling.
Experiencing conflicts with loved ones about your gambling habits.
Using money intended for essential expenses such as rent, bills, or groceries.
Constantly thinking about gambling or planning your next bet.

If any of these apply to you or someone you care about, we encourage you to take action promptly to prevent further harm.

Tips for Responsible Gambling

To help you enjoy gaming safely, please consider the following advice:

Set a loss limit before you start playing and stick to it rigidly.
Treat gambling as entertainment, never as a way to make money.
Never gamble with money you cannot afford to lose or with borrowed funds.
Schedule regular breaks during your gaming sessions to maintain perspective.
Balance gambling with other hobbies, interests, and social activities.
Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
Only wager with disposable income—never essential funds.

Self-Assessment and Support Services

If you are unsure about your gambling habits, we offer an anonymous self-assessment quiz accessible within your Aureon account. This tool can help you better understand your behaviour and identify potential risks.

For personalised support, our Responsible Gambling Team is available 24/7 via email at [email protected] or through Live Chat on our website. We are here to provide confidential advice and assistance whenever you need it.

Account Closure and Self-Exclusion Procedures

Temporary Self-Exclusion: You can self-exclude your account for a minimum of 24 hours up to 6 months. During this period, you will be unable to access your account or place bets.
Permanent Account Closure: Should you choose to close your account permanently, please contact our Customer Support team via email or Live Chat. We advise withdrawing any remaining funds before initiating closure.
Reactivation Policy: Accounts closed for reasons other than problem gambling may be reopened after a thorough review. However, we reserve the right to refuse reactivation to protect your welfare.

Protecting Minors

Aureon strictly prohibits gambling by anyone under the age of 18. To help protect children and young people, we recommend the following measures:

Use parental control or internet filtering software such as Net Nanny or Qustodio.
Keep login credentials and payment information secure and out of reach of minors.
Always log out of your account and avoid saving passwords on shared devices.
Never leave devices unattended while logged into gambling accounts.

For further guidance on internet safety for children, please visit Better Internet for Kids.

Support Organisations for Gambling-Related Harm

If you or someone you know is experiencing gambling-related harm, professional help is available. We encourage you to contact one of the following trusted organisations:

Additionally, you can download BetBlocker to block access to gambling sites across your devices.

Legal Compliance and Our Commitment

Aureon operates under the strict regulatory framework of the UK Gambling Commission, ensuring compliance with the Gambling Act 2005 and subsequent amendments. We are committed to upholding the highest standards of player protection, including fair play, data security, and responsible marketing.

We regularly review our responsible gaming policies and tools to align with best practices and regulatory requirements, ensuring our customers receive the safest possible gaming environment.

Contact Us

If you have any questions about responsible gambling or require assistance, please do not hesitate to get in touch with our dedicated team. You can email us at [email protected] or use the Live Chat feature on our website.

Remember, gambling should always be an enjoyable pastime. Stay in control, play responsibly, and seek help whenever you need it.