Privacy Policy

Welcome to Aureon’s Privacy Policy. At aureon7.co.uk, we are committed to safeguarding your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s requirements.

1. Data Controller

Aureon, registered in the United Kingdom, is the data controller responsible for processing your personal information. If you have any questions or concerns about your data or this policy, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

When you use our website and services, we may collect and process the following categories of personal data:

  • Full name and date of birth
  • Contact details including email address, phone number, and postal address
  • Username, password, and account profile information
  • Payment and transaction details
  • IP address, device and browser information
  • Usage data such as login times, session duration, and activity on the site
  • Data provided during customer support interactions
  • Documents for identity verification and regulatory compliance (e.g., proof of age)
  • Special category data (e.g., health or ethnicity) only if voluntarily provided
  • Information from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To create, manage and maintain your account
  • To verify your identity and confirm you meet legal gambling age requirements
  • To process deposits, withdrawals, and other financial transactions securely
  • To comply with UK gambling laws, anti-money laundering regulations, and other legal obligations
  • To communicate important updates, account notifications, and changes to our services
  • To provide you with personalised offers, promotions, and bonuses when you have consented
  • To improve our website, services, and user experience through analytics and feedback
  • To detect and prevent fraud, money laundering, and other criminal activities
  • To support responsible gambling initiatives and self-exclusion schemes

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent where required (e.g., marketing communications)
  • Performance of a contract between you and Aureon
  • Compliance with legal and regulatory obligations
  • Our legitimate interests, such as ensuring security, preventing fraud, and improving services, provided these do not override your rights

5. Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, we retain data for up to five years after your account is closed or inactive. Certain records, such as those related to self-exclusion or ongoing investigations, may be kept for longer periods in compliance with UK Gambling Commission rules.

6. Marketing Communications

We will only send you marketing communications if you have given your explicit consent. You may opt out or manage your preferences at any time via your account settings or by using the unsubscribe link in our emails. We never share your data with third parties for their direct marketing without your permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functions and security
  • Remember your preferences and settings
  • Analyse site usage and improve performance
  • Deliver relevant advertising in line with your interests

You can manage or disable cookies through your browser settings; however, some cookies are strictly necessary for the website to function correctly and cannot be disabled.

8. Sharing Your Data

We may share your personal data with:

  • Trusted service providers such as payment processors, identity verification services, and IT suppliers
  • Regulatory authorities including the UK Gambling Commission and law enforcement, where required by law
  • Fraud prevention and responsible gambling organisations
  • Other companies within the Aureon group for operational purposes
  • Third parties you have authorised us to share your data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

You have the following rights concerning your personal data under UK GDPR:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to solely automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our website after updates signifies your acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

For more information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.